Protecting our customers from threats to their security is always an important task for IP-COM. As a key player in global Networking and Smart Home markets, we will do our utmost to provide our users with secure stable products and services, and to strictly protect the privacy and security of their data.
We welcome and encourage all reports related to product security or user privacy. We will follow established processes to address them and provide timely feedback.
We strongly encourage organizations and individuals to contact IP-COM's security team to report any potential security issue.
| Contact way | |
| Email address | productsecure@ip-com.com.cn |
| Hours | IP-COM will endeavor to respond to the report within five working days. |
IP-COM will need to obtain detailed information about the reported vulnerability to more accurately and quickly begin the verification process. We strongly recommend submitting a vulnerability report according to the template we provide above.
IP-COM supports encrypted messages using Pretty Good Privacy (PGP)/GNU Privacy Guard (GPG) encryption software.
1. All parties to a vulnerability disclosure should comply with the laws of their country or region.
2. Vulnerability reports should be based on the latest released firmware, and preferably written in English.
3. Report vulnerabilities through the dedicated communication channel. IP-COM may receive reports from other channels but does not guarantee that the report will be acknowledged.
4. Adhere to data protection principles at all times and do not violate the privacy and data security of IP-COM's users, employees, agents, services or systems during the vulnerability discovery process.
5. Maintain communication and cooperation during the disclosure process and avoid disclosing information about the vulnerability prior to the negotiated disclosure date.
6. IP-COM is not currently operating a vulnerability bounty program.
Awareness & Receipt
Verification
Remediation
Notification
IP-COM encourages customers, vendors, independent researchers, security organizations, etc. to proactively report any potential vulnerabilities to the security team. At the same time, IP-COM will proactively obtain information about vulnerabilities in IP-COM products from the community, vulnerability repositories and various security websites. In order to be aware of vulnerabilities as soon as they are discovered.
IP-COM will respond to vulnerability reports as soon as possible, usually within five business days.
IP-COM Security will work with the product team to perform a preliminary analysis and validation of the report to determine the validity, severity and impact of the vulnerability. We may contact you if we need more information about the reported vulnerability.
Once the vulnerability has been identified, we will develop and implement a remediation plan to provide a solution for all affected customers.
Remediation typically takes up to 90 days and in some cases may take longer.
You can keep up to date with our progress and the completion of any remediation activities.
IP-COM will issue a security advisory when one or more of the following conditions are met:
1. The severity of the vulnerability is rated CRITICAL by the IP-COM security team and IP-COM has completed the vulnerability response process and sufficient mitigation solutions are available to assist customers in eliminating all security risks.
2. If the vulnerability has been actively exploited and is likely to increase the security risk to IP-COM customers, or if the vulnerability is likely to increase public concern about the security of IP-COM products, IP-COM will expedite the release of a security bulletin about the vulnerability, which may or may not include a full firmware patch or emergency fix.
Click to submit a security-related inquiry regarding one of our products to IP-COM Technical Support.